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Common Questions about Five Star Vacation Homes
Once you choose the Disney area vacation home that you would like to visit, there are two options when it comes to securing your booking. You may place your reservation directly through www.FiveStarVacationHomes.com, our secure website, or you may call 1-855-FL-5-STAR, or 407-973-2624 for calls outside the United States of America. A Five Star Vacation Home representative is available daily between 9:00 AM - 5:00 PM, Eastern Standard Time, Monday through Saturday. Five Star Vacation Homes requires a 20% deposit upon placing the reservation. If you are placing a reservation for accommodations that are less than 49 days (7 weeks) in advance, a full payment is required. All payments will be processed on the credit card card that is initially provided for the booking unless other payments are arranged. When will I receive my confirmation and arrival instructions? Five Star Vacation Homes will e-mail you a booking confirmation form which will include your rental property address, custom lockbox code, wireless internet code, directions to your property, and a rental voucher for the duration of your stay to present to the staff and security of Windsor Hills .
Where do I pick up and drop off my keys?
For your convenience, all homes under the management of Five Star Vacation Homes are equipped with a keypad door lock to allow you to make the most of your vacation. This prevents you from ever losing a key or locking yourself out, which can add up to high fees with other property managers. Each reservation will receive their own personal code to enter the property. This code will be active beginning at time of check-in and expire at time of check-out. What is required at Check-out?Upon check-out, it would be greatly appreciated if you could help our cleaning team by: Placing all sheets, linens and towels in the laundry room. Emptying trash cans and placing all trash in receptacles outside of the home. Ensuring you collect all of your belongings and return the key to the lockbox. Remember to help yourself to a business card to offer your friends and family when you brag about your vacation. If you quote your reservation number on a future reservation, you will be offered a 5% discount! What are the Check-in & Check-out times?Your home will be available for check-in on your day of arrival at 4:00 pm. Check-out is promptly at 10:00 am on your day of departure from Windsor Hills . You are free to use the amenities of the community prior to and after check-out on that day only. Early check-ins or late check-outs can be requested for an additional charge. All early check-ins or late check-outs are subject to no other reservations in the property at the time of your arrival/departure. As such, these will be tentatively booked, and confirmed only within the last 48 hours prior to your arrival. It is the guest's responsibility to contact Five Star Vacation Homes within 48 hours of arrival to confirm availability.
What is the cancellation policy for Five Star Vacation Homes?Any cancellation must be received in writing and are subject to the following charges of the total:
Five Star Vacation Homes offers trip protection to help recoup any costs incurred due to a cancellation, regardless of the situation. Does Five Star Vacation Homes require a minimum night stay?Five Star Vacation Homes currently has a 3 night minimum stay policy in effect for all Windsor Hills homes. Of course, this may be modified upon request. Feel free to send an e-mail to Contact@FiveStarVacationHomes.com or call (407) 973-2624 or (855) FL-5-STAR with any questions or comments.
Will I stay in the Windsor Hills home that I have chosen? Of course! When you book your Windsor Hills vacation accommodations, the availability calendar will automatically be updated and not allow any additional reservations to conflict with your stay. This ensures that you always have the property that you chose. If for some unforeseen reason we are required to move you to another home, we will do our best to appropriately notify you, as well as ensure you are located in a property of similar or higher specifications to the ones you have chosen.
If I have a problem with the home, what should I do?During regular business hours, you may call us at 1-855-FL-5-STAR or 1-407-973-2624 and speak directly to one of Five Star Vacation Homes' professional staff. Any issues will be documented and addressed in a timely manner. To ensure your piece of mind, we additionally have a representative that lives within Windsor Hills on-call 24/7, to deal with any emergency situation within your Windsor Hills home.
What are Five Star Vacation Homes' Office Hours?Our regular office hours are 9:00 AM to 5:00 PM EST Monday-Saturday. Guests calling to place a reservation, or those with general inquiries outside of office hours are able to leave messages on our voicemail system. Five Star Vacation Homes will do its best to reply to all messages within 24 hours. Reservations can also be placed 24/7 on our secure website. Feel free to send an e-mail to Contact@FiveStarVacationHomes.com with any questions or comments. E-Mails are generally responded to at a quicker rate. Five Star Vacation Homes is always available 7/24/365 for guests staying in our vacation homes in case of emergency. Are the kitchens fully equipped?All homes are fully equipped with everything you'll need, including a refrigerator, freezer, oven, range, microwave and dishwasher. Additionally, all of Five Star Vacation Homes' properties come complete with toasters, coffee makers, blenders, cookware, dishes, glasses and utensils so you can be sure to prepare your favorite meal for the family to enjoy! Are there any laundry facilities in the area?Tell me more about my vacation property!All Five Star Vacation Homes in the exclusive community of Windsor Hills come complete with beautiful furnishings to help make your Disney vacation one that you will be longing to repeat! Additional property amenities may include:· A Welcome Book complete with all local area information. · High speed, secure wireless internet access at no additional cost. · A kitchen complete with everything for your favorite meal, including Starbucks (TM) coffee and Bigelow teas! · Cable television. · DVD Player. · Full size washer and dryer. · Iron & Ironing Board. · Hairdryer. · All necessary towels and linens. · Elevator access for every condominium. · Baby equipment, BBQ and Rollaway Beds available for rent · Complimentary starter soap, laundry detergent, dishwasher detergent, toilet paper, paper towels, and trash bags. What kind of weather can I expect during my trip?
Average weather conditions for Central Florida:
The weather does vary during the year in Central Florida. For more detailed weather information, please view our weather map under Local Area Guide or visit The Weather Channel. Add '34747' as the zip code to view daily weather. What should I bring along on my vacation? While we try to our best to ensure that each guest has everything they will need, however, there are some items that are not provided in the homes. While bath and hand towels are provided, you may want to bring your own beach towels as these are not always supplied in the property, and if they are, they are not permitted to be removed from the property. As mentioned, Five Star Vacation Homes provides complimentary starter soap, sponge, dishwasher detergent, laundry detergent, paper towels, toilet paper, and trash bags; however once these items are used, it is the guest’s responsibility to replenish them. Please note that any items provided are complimentary and may not be available due to circumstances beyond our control. Are there pets permitted in any Five Star Vacation Home?Five Star Vacations Homes has a very strict no pet policy in all of our Windsor Hills vacation homes. A fee will be charged to the guest's account for the proper cleaning necessary if the guest is found in violation of this. The reason that there is a no pet policy is for the allergy issues that future guests may incur. Are the homes Non-Smoking?All Five Star Vacation Homes have a very strict no-smoking policy. Guests are permitted to smoke on the exterior of the home including screen enclosed areas such as the balcony and patio, or throughout the community in open air areas excluding community playgrounds, clubhouse, breezeways, etc. Please be considerate when smoking and place all finished cigarettes and ashes in the ash tray and trash containers. Those found to be in violation of the smoking policy will be subject to a $500 fee. How often is my Windsor Hills vacation home cleaned?
Yes, Five Star Vacation Homes will provide you with a rental voucher for yourself to produce to Windsor Hills security. This will be one week prior to your check-in and after all payments have been finalized. The security guards will need to see this voucher, as well as your driving license or passport. They will then issue you with an access pass that will be valid for the duration of your stay. The front desk of Windsor Hills is open between 8:00 AM - 10:00 PM. What are the hours of the Windsor Hills Community Pool? The Windsor Hills community pool and spa are open between 8:00 AM - 10:00 PM. Is there a Guest Relations on site? Indeed there is. Joseph Ortiz is the person that you want to speak with regarding all the Windsor Hills and the greater Orlando area has to offer! Visit Joseph anytime Tuesday - Saturday from 10:00 AM - 6:30 PM. You will see that Joseph puts together all of the community gatherings and celebrations. Feel free to stop by and say hi! Please present your Five Star Vacation Homes rental voucher to the security gate and they will issue a pool and playground pass that will allow you access into the recreation areas.  All guests that would like to participate on the resort pool slide must be at least forty-two inches tall.
Windsor Hills Sundry Store carries a large stock of food and consumables. This is the most convenient stop to purchase your vacation essentials. Additionally, the shop has some delicious pool side snacks such as wraps, chicken fingers, french fries, as well as beer and wine! For the safety of all guests, including children, Windsor Hills has a very strict speed limit of 25 MPH. Where may I park my RV or commercial vehicle? In order to maintain the image of Windsor Hills , all RVs and commercial vehicles are respectfully requested to park in the overflow parking lot located in the recreation area. What are the amenities of Windsor Hills? Windsor Hills has plenty to keep the young and old busy for the entire vacation! Show off your skills on the tennis court, shoot some baskets on the basketball courts, have a volleyball game beside a summer barbeque, practice your putting skills on our green, take a dip in the Olympic sized swimming pool, relax in a lounge chair or in the giant community hot tub, plunge down the giant water slide, shoot some 8 Ball in the Windsor Hills arcade, lift some weights in the community gym, request your favorite movie in the 40 seat movie theater, and much, much more! What are the quiet hours of Windsor Hills? Windsor Hills enforces quiet hours between 11:00 PM - 7:00 AM for the respect of the guests within the community.
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